Shipping policy

At Canova Pets, we know that your pets are family, and we want to get their favorite premium essentials to your door as quickly and seamlessly as possible. This Shipping Policy details our shipping timelines, rates, tracking processes, and regional exceptions.

Quick Delivery Highlights

  • Estimated Delivery Times: 5 - 7 Business Days (International Shipping).

  • Free Shipping Threshold: Enjoy complimentary shipping and free returns on all orders over 49.99.

1. Order Processing Timelines

All orders are managed and processed with absolute care directly from our regional distribution channels:

  • Processing Time: Orders are prepared and verified within 1 to 2 business days (excluding weekends and statutory holidays) after your order payment confirmation.

  • Order Cut-Off: Orders placed before 5:00 PM (EST) will begin processing the same business day. Orders placed after this timeframe will begin processing the following business day.

2. Shipping Rates & Delivery Timeframes

We partner with premium global carriers to maintain high-quality shipping speeds. Our delivery frameworks are broken down explicitly as follows:

  • International Standard Shipping (Orders Under 49.99): 5 - 7 Business Days — Flat Rate Shipping.

  • International Free Shipping (Orders 49.99 and Over): 5 - 7 Business Days — FREE SHIPPING.

  • Priority Insured Shipping: 3 - 5 Business Days — Rate calculated dynamically at checkout.

Please Note: Estimated delivery timelines are calculated from the day your package leaves our warehouse, not the date of checkout. During high-volume operational seasons or peak holiday traffic, slight delivery delays may occur naturally across carrier networks.

3. Comprehensive Tracking & Real-Time Security

Our system ensures full transparency over your package journey. As soon as your order ships out:

  • You will instantly receive an automated email containing your tracking number and carrier web link.

  • Please allow 24 to 48 hours for the tracking synchronization link to display live status changes from the carrier station.

  • If your tracking data fails to update after 3 consecutive business days from delivery notification, please contact our pet care support desk immediately.

4. Damaged, Missing, or Incorrect Shipments

If your package arrives with clear transport damage, or elements are missing from your delivery box, please secure photo or video evidence immediately.

Report any structural delivery problems to our customer desk within 5 business days of delivery status indication. Our team will verify your claim file and process a complimentary high-speed replacement or issue store credit back to your account immediately.

5. Changing Shipping Parameters

Because our system relies on automated warehousing processing pipelines, we cannot alter or change shipping addresses, recipient names, or phone variables once an order is locked into processing. Please inspect your shipping profile lines entirely prior to executing final payment.

7. Customer Care Support Contact

For inquiries regarding shipping tracking, address errors, or customized shipping adjustments, please reach out to our dedicated support infrastructure:

  • Support Desk Email: support@canovapets.com

  • Response Hours: Monday – Friday | 9:00 AM – 6:00 PM (EST)